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The Leader’s Mindset – Resources and Assets

By Paul Williams / November 23, 2020

As a young engineer fresh out of school, I received a performance evaluation. My supervisors gave me glowing reviews, and I “exceeded expectations” in almost every performance metric. When I received my raise for the year, I was placed in the highest pool. That pool received a five percent raise, which was the highest raise…

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COVID-19 and the FM

By Paul Williams / April 30, 2020

COVID-19 AND THE FACILITY MANAGER Paul Williams, President of ISM Services, wrote a 3-part article series to address the challenges facing the facilities manager as the result of COVID-19. The first article deals with Operations and Maintenance. The second addresses Human Capital which, while not usually synonymous with facilities management, is of critical importance during this time.…

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The Power of One Single, Small Word

By Paul Williams / December 19, 2019

At work, we are faced with many hurdles. They can range from personality conflicts to reorganization and downsizing. While many of those hurdles are out of our control, there are some that we can control. We often are not aware that we place these hurdles ourselves. One of the greatest barriers we face in both…

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The Convergence of Facilities and the Internet of Things

By Paul Williams / December 9, 2019

What is the current state of facilities management?  Where is facilities management headed?  How will it evolve in the near future?  Who will lead and who will follow? The Current State With few notable exceptions, facilities management is a low-tech industry that has remained remarkably unchanged for the last 50 years. The workplace, however, has…

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